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US Digital Service @ Department of Defense
I am on a tour of duty with the US Digital Service team at the Pentagon: the Defense Digital Service. As the first (and so far only) designer on the team, I wear every hat. The work is unlike anything else I’ve encountered.
Our mission is to drive a giant leap forward in the way the Department of Defense builds and deploys technology and digital services. We work alongside public servants and service members, empowering them to incorporate private sector best practices and talent to build a better now.
There is not a whole lot more I can say about our work yet, but stay tuned for publicly releasable projects.
Design Lead (core team of 3, extended team of 8)
This was a unique program, in that we were:
- working with classified systems (though the tool is unclassified and open source)
- working and researching remotely
- dealing with the rapid rotation schedule of stakeholders and users
- Designing an unclassified system that had to work with classified data
For design, e primarily used Sketch and Principle. Remote research was often done over phone and PDF, until we were able to set up Silverback to record sessions. We initially used Jira for project management, then switched fully to github. From an implementation perspective, we used dropwizard and graphql with a MSSql database to match on-site capabilities, and React for the frontend.